1. Introduction
LucidSend ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered cold email generation service.
2. Information We Collect
2.1 Information You Provide
- Business information (business type, target audience, offers) for email generation
- Contact information when you reach out to us
- Payment information (processed securely by Stripe)
2.2 Automatically Collected Information
- Usage data (number of emails generated, features used)
- Technical data (IP address, browser type, device information)
- Analytics data (page views, session duration)
3. How We Use Your Information
- To provide and improve our email generation service
- To process payments and manage subscriptions
- To enforce usage limits and prevent abuse
- To communicate with you about our service
- To analyze usage patterns and improve our platform
- To comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: OpenAI (for AI processing), Stripe (for payments), Vercel (for hosting)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
5. Data Retention
- Email generation inputs: Not stored permanently (processed and discarded)
- Usage data: Retained for 24 months for analytics and billing
- Account data: Retained while your account is active
- Payment data: Retained as required by financial regulations
6. Your Rights (GDPR)
If you are in the EU/UK, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for data processing
To exercise these rights, contact us at admin@mockomatic.com
7. Data Security
We implement appropriate security measures including:
- Encryption in transit and at rest
- Access controls and authentication
- Regular security audits and monitoring
- Secure data centers in the EU
8. International Transfers
Your data is primarily processed within the EU. When we transfer data outside the EU, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses.
9. Cookies and Tracking
We use cookies and similar technologies for:
- Essential functionality (user sessions, preferences)
- Analytics (understanding usage patterns)
- Performance monitoring
You can manage cookie preferences through our cookie banner or browser settings.
10. Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: admin@mockomatic.com
- Data Protection Officer: admin@mockomatic.com